Privacy & Cookies Policy

Cast Iron Radiator Centre Privacy Notice

In compliance with data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website, use our services or purchase items from us.

At Cast Iron Radiator Centre, we are committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what we do with your personal information. We are committed to protecting and respecting your privacy and we do not share personal information with other companies for marketing purposes.

The type of personal information we collect

We currently collect and process the following information:

• Identity Data: your first and last names.
• Contact Data: your address, telephone number, address and email address.
• Your transactional data: e.g. details about your orders and deliveries. Please note, we do not store credit card details and all payments are processed securely by Barclaycard ePDQ or PayPal.
• Communication data: e.g. emails

How we get the personal information and why we have it

We collect and process your data for different reasons in different circumstances, but we’ll only collect and process your data where we have a legal basis for doing so. Our purposes and legal basis for using each type of data are set out below.

The vast majority of personal information is provided to us directly by you, although a small amount may also come from publicly available sources: e.g. social media (such as Facebook), internet services (such as Companies House, company websites etc), and we then process it for one of the following reasons:

• To respond to your enquiries
• To deliver our products and services to you
• To take pre-contractual and contractual steps with you
• To comply with our legal obligations as a business

When you place an order with us we will ask for your name, email address, billing address and delivery address. These details will enable us to process your order and contact you in the event of any queries and for our delivery partners can manage your delivery. We will also ask for your telephone number, so that we can contact you urgently if necessary in the event of any problem with your order or a safety recall on a product you have purchased. We will communicate with you by email or telephone.

We may occasionally send you newsletters and offers via email. Any offers may be withdrawn at any time.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at sales@castironradiatorcentre.co.uk.

We use Google Analytics and Facebook Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

We use Google Ads and Facebook Ads for advertising. These companies may use anonymous information about your visits to this website in order to provide advertisements about other Cast Iron Radiator Centre products of interest to you.

For further details on how Google will use your personal data please visit Google's Privacy and Terms site.

For further details on how Facebook will use your personal data please visit Meta's Privacy Policy site.

Sometimes we might share your data with third parties. This could include:

• Service providers we use for specific purposes, such as for our IT systems.
• Regulatory authorities, law enforcement agencies and courts.
• In the event of a sale of all or a part of our business, the buyer and its professional advisers.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. Where consent has been given, you are able to remove your consent at any time. You can do this by contacting us.
• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.
• We need it to perform a public task.
• We have a legitimate interest.

Keeping your data correct

We are committed to keeping your information up to date. If you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

Keeping your information safe and secure

We are committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. We endeavour to ensure that our suppliers take similar steps to keep your data secure. We take organisational measures to keep information secure and provide regular training for staff on data protection. This includes regular phishing training for all staff.

However, we understand that even the best laid plans can sometimes go wrong, and therefore we have developed and rehearsed a breach management process. In the unlikely event that we, or one of our partners or suppliers, accidently compromise the confidentiality, integrity or availability of your data, then we will endeavour, where required, to notify you, and other relevant parties such as the ICO, within 72 hours of becoming aware of the incident. We will do this by informing you via the contact details that we have recorded for you.

Third party (Sub-Processor) organisations

For our general day to day data processing activities, we use third party organisations to help us administer and monitor the services we provide:

• for the provision of software services to enable the management of our customers, staff and office administration
• for financial accounting
• to share newsletters, promotional detail, industry news or other information that maybe of interest to you
• to help us improve our services
• for the administration of our website and customer interactions
• to manage integrations (including those by your request) & social media
• for any legal guidance in the provision of our services

Access to your personal information is only allowed when required by the law or is required as part our fulfilling our service obligations.  We do not, and will never, sell your personal information with other third parties.

Where we have partners and service providers based outside of the UK (e.g. Microsoft for our IT Services, DPD for deliveries), your personal data will be accessed or otherwise processed in other countries. We have implemented measures and safeguards to ensure that any transfer of data is compliant with our data protection laws. For example, we ensure that Standard Contractual Clauses that are approved by the European Commission or the UK Government after carrying out a detailed assessment to ensure the companies receiving your data can comply with these Clauses. Please contact us if you wish to know more.

How long we keep your data

We will only retain your data for as long as necessary to fulfil the purposes we collected it for. Once those purposes have been achieved then, unless a different purpose for processing your data arises, it will be permanently deleted.

We retain details on services and products delivered for a minimum period of 6 years post the end of the transaction, and in the case of warranty management and product safety, some data will be retained longer than this to ensure we can alert you to product recalls or other safety information.

Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• our right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have a calendar month to respond to you.

Please contact us if you wish to make a request.

Our contact details

Cast Iron Radiator Centre (a Division of Mossmead Ltd)

Torrington Avenue, (Corner of Padstow Rd), Tile Hill, Coventry, West Midlands, CV4 9HL, UK

0800 294 8603 / 024 7630 3999

sales@castironradiatorcentre.co.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Document History

Date this Privacy Notice was last reviewed: March 2024

Cookie Policy

Cookies are small files that are placed on your computer, tablet or smartphone, by websites and apps that you use. They collect information to make websites work effectively, to help us improve the site, and to provide improved functionality.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and counting the number of visits to a page on our website.

First and third party cookies

We use first and third party cookies for different purposes.

• First party cookies are set by us, as the owner of the website or app, to enhance security and to improve our products and services for a better user experience.
• Third party cookies are set on our website by an organisation other than us. These enable us to learn more about our website visitors, so that we can provide a more personalised experience, or in some cases for advertising.

Session and persistent cookies

This describes how long a cookie will last for:

• Session cookies last only for the duration of your visit to a particular website. When you close your web browser they are deleted.
• Persistent cookies remain on your device after you have closed your web browser. They can be used for many purposes, such as remembering the contents of your basket, your logon details or your chosen preferences. They can last for varying lengths of time dependant on the cookie.

Why do we use cookies?

Our website utilises cookies for various functions, enhancing your interaction and experience. We categorise these cookies into distinct types, each serving a unique purpose:

Necessary cookies:

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or to make a purchase.

Analytics Cookies

Analytics cookies are utilised to gather anonymous data regarding your interaction with our website. This information helps us understand how visitors use our site, which in turn, allows us to improve the user experience. We analyse patterns like the most visited pages, navigation paths, and service preferences, ensuring that our website is responsive and tailored to our visitors' needs.

Advertisement Cookies

Advertisement cookies are designed to collect information about your visit to our website, including the pages you have viewed and the links you have followed. This data enables us to display more relevant advertisements to you and to measure the effectiveness of advertising campaigns. These cookies may be used to deliver targeted advertising that is more aligned with your interests, both on our site and on others. They also help us manage the outreach of our marketing efforts, ensuring that the content is presented in a manner that resonates with you or others who share similar interests.

Which cookies do we use?

Our website uses cookies to enhance your browsing experience. Below is a detailed breakdown of the cookies we use, categorised by their purpose:

This policy is updated to reflect the cookies currently in use as of the last revision date. Our use of these cookies aims to improve your experience on our site and understand how our services are utilised.

How do I change my cookie settings?

You can change your cookie preferences at any time directly on our website. To do this, navigate to the 'Help' section in our menu, and then click on 'Cookie Settings'. Here, you have the option to untick Analytical and Advertising cookies according to your preferences. Once you've made your changes, press 'Save' and you will be redirected back to the site with your new settings applied.

Additionally, most web browsers provide some level of control over most cookies through their browser settings. To learn more about cookies, including how to see what cookies have been set and how to manage or delete them, you can visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To find information relating to other browsers, visit the browser developer's website.

Document History

Date this Cookie Notice was last reviewed: March 2024